At Aggerson Herbs, we strive to process and ship your orders as quickly as possible. If you need to cancel an order, please review our policy below to understand the process and requirements.
Cancellation Window
You may request a cancellation of your order within 2 hours of purchase or before the order has been dispatched, whichever comes first. Once an order has been handed over to our courier partner or a tracking number has been generated, it is considered “In Transit” and can no longer be canceled.
How to Request a Cancellation
To cancel your order, please contact our support team immediately with your Order ID through one of the following methods:
Email: Send an email to support@aggersonherbs.com with the subject line “Order Cancellation – [Your Order ID]”.
Phone: Call us at +91 86997 11693 during business hours for faster processing.
Cancellation After Shipment
If your order has already been shipped, we cannot cancel it. In this case, you may choose to refuse the package at the time of delivery or follow our Refund and Returns Policy to return the product after it arrives (subject to the 15-day return window and the unboxing video requirement). Please note that shipping charges are non-refundable for orders canceled after dispatch.
Refunds for Canceled Orders
If your cancellation request is received and approved within the eligible timeframe:
A full refund will be processed to your original payment method.
You will receive a notification email once the refund has been initiated.
Depending on your bank or payment provider, it may take 5 to 7 business days for the funds to reflect in your account.
Cancellations by Aggerson Herbs
We reserve the right to cancel any order for reasons including, but not limited to:
The item is out of stock or discontinued.
Errors in pricing or product descriptions.
Suspicion of fraudulent transactions.
Delivery limitations to your specific location.
If we cancel your order, we will notify you immediately via email or phone and issue a full refund to your original payment method.
Contact Information
For any questions or assistance regarding your order status, please reach out to us:
